Tag: USA

USPS: A Valued Partner

The following is a commentary by Jerry Hempstead, Vice President of National Accounts, DHL, which was prepared for Traffic World magazine.

Innovation may not be the first word that springs to mind when thinking of the U.S. Postal Service. However, for the home parcel delivery business, the USPS has been at the forefront of innovation as it has coped with new competition and critical changes in the behavior of its customers. The millions of consumers who receive packages at their homes each year may not see it, but the residential delivery process has been completely transformed over the last five years, and the USPS is at the heart of it.

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DHL launches program in US with independent shipping stores

DHL today announced the launch of a new nationwide program with independent mail and parcel centers. Under DHL’s new Preferred Provider Program, participating retail shipping stores will adopt DHL as their preferred transportation provider for express delivery and shipping services, and promote DHL services to their customers.

Already more than 1,200 independent retail mail and parcel centers have signed up to participate in the program, the latest initiative launched by DHL as part of an ongoing commitment to better serve consumers and businesses throughout the country.

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US Postal Service ends fiscal year USD3 billion in the black

The US Postal Service finished its fiscal year just over USD3 billion in the black, helping the agency reduce its debt and keep a promise that postal rates won’t go up until 2006. Net income of USD3.1 billion was down from USD3.9 billion a year earlier, but was better than officials had expected thanks to cost cutting and an increase in advertising mail, according to postal chief financial officer Richard J. Strasser. But Strasser also noted a third annual decline in the volume of first-class mail – the cards and letters that account for the majority of the income for the post office. “The financial results are masking changing circumstances,” Strasser said. Increases in first-class mail have helped cover the rising costs of inflation in the past. Now advertising mail is the growing segment, but volume can vary widely in response to business conditions and it contributes far less to the agency’s bottom line.

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UBS Airfreight Survey 04

Views on FedEx, DHL & UPS from traffic managers at US Fortune 500 companies
Executive Summary 3
— Investment Conclusions
P:LibraryUBS AirFreight Survey Dec04.pdf

Customer Relationships 7
— Established Relationships
— Product Usage
— Cross-Selling Success Rate
— Supply Chain and Logistics Relationships
Scorecard 12
— Reliability and Dependability
— Price
— Ease of Doing Business
— Value for Money
Topics of Interest 27
— Who is the Most Aggressive on Price?
— Likelihood of a Price War
— UPS Ground Market Share
— Effectiveness of DHL’s U.S. Ad Campaign
— DHL Service Quality Post-Airborne Acquisition
— DHL Share Post-Acquisition and 2005 Outlook
— Will DHL Be a Major Threat Beyond 2005
— What Does DHL Need to Do?

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DHL to add thousands of new drop boxes across US

DHL has announced that it will add thousands of new drop boxes to its network beginning in December as part of a program expected to bring the total number of DHL drop box locations in the U.S. to more than 32,000 by year-end 2005.

DHL’s drop box investment program involves the replacement of the company’s 16,000 existing U.S. drop boxes with newly constructed drop boxes characterized by a unique contour, user friendly design, and the distinctive DHL yellow and red colors. In the second phase, DHL expects to rebrand an additional 6,000 drop boxes which will be deployed to new locations in order to better meet the needs of DHL’s growing customer base. These initial phases of the program are slated for completion by April of 2005. Finally, beginning early in 2005, the company plans to introduce an additional 10,000 new drop boxes to the U.S. network.

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