U.S. Postal Service Scores 95 Percent Sixth Quarter in a Row
The U.S. Postal Service scored 95 percent in overnight on-time delivery for the sixth consecutive quarter. The assessment, which is measured independently by IBM Consulting Services, was announced today during the agency’s Board of Governors meeting in Dallas. This Quarter II measurement – Jan. 1 through Mar. 31 – also cites scores of 91 percent for two-day and 88 percent for three-day delivery, according to U.S. Postal Service Vice President and Consumer Advocate Francia Smith. Residential Customer Satisfaction scores are steady at 93 percent. However, an improvement in the number of customers who rate the service as “excellent” is noted in IBM’s report.
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