Tag: USA

Nippon Express launches U.S. domestic service

Posted by | Nov 20, 2003 | |

Nippon Express, one of the world’s biggest international freight forwarders, has launched a domestic air and truck service to select U.S. cities. The service is initially available from Seattle and Portland to Chicago and other Midwest destinations and New York. Nippon said it will gradually expand the list of destinations it serves. The Japan-based forwarder said it’s offering three service levels – next-day, second-day and deferred. It also provides pick-ups and door-to-door delivery. Nippon launched the service late last month.

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More direct mail similarities

Posted by | Nov 19, 2003 | |

Direct marketing in the U.S. is more similar to marketing in the U.K. and the rest of Europe than it is different. That’s the conclusion drawn from a session on multi-channel business at the European Catalogue and Mail Order Days here.
Jack Schmid, chairman of Kansas-based consultancy J. Schmid & Associates, kicked off the session with a few statistics regarding online sales growth: 64% of U.S. household are now connected to the Internet, according to Forrester Research, up from 25% five years ago. With the rise of e-commerce and multichannel shopping have come increased expectations on the part of buyers, he said: Nearly three-quarters of customers surveyed expect the companies they shop from to know about their behavior in all channels. In other words, if a customer phones a call center, he expects the CSR to know what he’d previously purchased from the company’s stores or Website as well as via phone.

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HSN, UPS team up in time for holidays

Posted by | Nov 19, 2003 | |

HSN has engaged UPS in a multi-year agreement to streamline and re-engineer its entire fulfillment and supply chain operations.

“HSN is committed to providing our customers an exceptional shopping experience from start to finish, and UPS is helping us reach new standards of excellence through its broad capabilities,” said Mark Ethier, HSN executive vice president of operations. “At no incremental cost to our customers, we will significantly improve our level of service through faster, more reliable delivery.”

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Deutsche Post aims to boost returns for subsidiary DHL in US

Posted by | Nov 18, 2003 | |

Deutsche Post, the German postal and logistics group, is aiming for the loss-making US business of DHL, its express delivery subsidiary, to achieve a return of at least 4% in a few years’ time. It is hoping for a secure third position on the US express delivery market, behind the two market leaders FedEx and UPS, and, with this aim in mind, it invested €1.05bn in the acquisition of the US company Airborne, which, alone, already ranked third on the US market having achieved turnover of €3.34bn last year. Synergies between Airborne and DHL will be targeted as a step towards improving profitability.

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UPS trying to win USPS parcel traffic

Posted by | Nov 17, 2003 | |

UPS is trying to win parcel traffic away from the U.S. Postal Service and then give it right back.

The company is testing a new service called UPS Basic that will use the USPS’s own delivery network for the last leg of delivery in parts of United States, offering cost savings over regular postal and UPS Ground service in a bid to capture business from the USPS and consolidators.

The service marks a new step in the growing competition for ground delivery in the U.S. parcel market and FedEx says it is already talking with the Postal Service about a program of its own.

UPS and FedEx plan to exploit a provision in Postal Service operations that gives consolidators that deliver presorted parcels to postal facilities far cheaper rates than regular parcel shippers.

“This is a program that’s open to everyone,” Postal Service spokesman Gerry McKiernan said. “And UPS has decided to take advantage of it. I don’t have an opinion. It’s neutral. It doesn’t matter. We’re delighted to have customers.”

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