Tag: USA

Couriers deliver customer service

Posted by | Jun 3, 2002 | |

It isn’t easy to balance customer-service automation with personalized service. Many companies substitute technology for people as they automate customer service, says Claes Fornell, a University of Michigan business professor. But “it takes the buyer time to get used to it and the seller time to perfect it, if ever,” he says.
Some companies are getting it right, according to the University of Michigan’s latest American Customer Satisfaction Index, a survey of more than 70,000 customers on their experiences with almost 200 companies. United Parcel Service Inc. and FedEx Corp., for example, have earned consistently high customer-satisfaction scores on the Michigan index.

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USPS Priority Mail: A first-class shame

Posted by | Jun 3, 2002 | |

Priority Mail isn’t delivering well for consumers.
The latest post office statistics show that the typical Priority Mail package reaches its destination more than a day and a half longer than first-class items sent for as little as 34 cents.
Priority Mail, hyped as the Postal Service’s low-cost answer to FedEx and UPS, costs a minimum $3.50.
A third of the Priority Mail slated for delivery within three days didn’t make the target for the fiscal year, compared to a 19 percent miss record for first-class mail during that period.

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Staying home: Integres Global Logistics

Posted by | Jun 2, 2002 | |

A year ago, Integres Global Logistics made a splash in the air-cargo industry by announcing that it provide small and medium shippers with global access to multiple carriers. It also said it planned to book shipments to Europe by early this year.

So far, however, Integres hasn’t moved far beyond its initial role as a domestic forwarder. The joint venture of Roadway Express, United Airlines and Unisys Corp., is attracting most of its business from Roadway Air, a subsidiary of Roadway Express.

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FedEx approves buyback of 5 mln more shares

Posted by | May 31, 2002 | |

FedEx Corp said its board of directors has approved the buyback of up to 5 mln more shares, additional to the 1.65 mln shares which remain under an existing share buyback authorisation.
In a statement, the company said the board has also agree to an initial quarterly dividend of 5 cents a share.
“This dividend declaration signals the board’s confidence in the company’s future growth and financial prospects and its unique role inthe global economy,” said chief executive Frederick Smith.

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UPS owes over $2 billion in back taxes

Posted by | May 27, 2002 | |

United Parcel Service and the Internal Revenue Service are in mediation in attempts to settle a tax dispute involving in excess of $2 billion in back taxes.
U.S. Tax Court Judge Robert P. Ruwe has named Special Trial Judge Peter Panuphos a special mediator in the case. If both sides remain far apart and no settlement is reached, it’s up to Judge Ruwe can decide the case.

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