Past Concerns & Future Opportunities
Past Concerns & Future Opportunities – CLADEC/ACCA-IC/IECC Conference Presentation by Allison Levy of PUASP/UPAEP
What is PUASP, its objectives. PUASP Customs Working Party
Tag: USA
UPS, Teamsters at Bargaining Table
The Teamsters union and United Parcel Service Inc. are back at the bargaining table in their first major matchup since 1997, when a 15-day strike disrupted U.S. commerce and raised hopes for the renaissance of organized labor. The negotiations pit a storied union against one of the nation’s largest employers, raising issues familiar to many American workers: rising health-care costs, part-time work and the recessionary drag on wages
Read MoreIPC UNEX Results 2001 – Europe’s letter mail maintains a high-quality delivery
International Post Corporation (IPC) members maintained their high-quality delivery performance for international letters last year, despite disruptions to air transport and security alerts following the events of September 11.
During 2001, an average of 92 per cent of European air mail letters reached their final destination within three days of posting. According to quality of service monitoring results just released by IPC’s UNEX system, more Postal operators are now meeting EU targets on mail streams where few, or no direct transport links are available. During 2001, over three-quarters of the 306 country-to-country streams monitored by UNEX were achieving at least 85 per cent
of deliveries within three days, compared with just one-third in 1994 when monitoring began, and one half in 1997.
UPS roll out delivery service to Corporate Campuses
UPS CampusShip allows companies to send packages and other parcels to employees in different stores or offices around the country, or in different areas of large corporate campuses. The system allows users to ship and track items via the Internet, the company said.
Read MoreREPORT OF THE CONSUMER ADVOCATE ON QUALITY OF SERVICES PROVIDED BY THE (US) POSTAL SERVICETO THE PUBLIC
TABLE OF CONTENTS
I. Purpose Of This Report……………………………………………………………………………. 1
II. Deficiencies Identified In The Provision Of Particular Services………………………. 4
A. Priority Mail…………………………………………………………………………………………….. 4
1. Recent history of Commission’s treatment of Priority Mail …………………….. 4
2. Problems in the provision of Priority Mail service persist ………………………. 6
3. Limited mailing tests of First Class and Priority Mail demonstrate that
First Class provides service equal to, and often better than, that
obtained in Priority Mail ……………………………………………………………………. 9
4. The Postal Service persists in failing to give consumers the
tools and information necessary to compare Priority Mail with
First Class ……………………………………………………………………………………. 10
5. The Postal Service continues to give the public unrealistic
expectations about the service likely to be provided by Priority Mail……… 15
6. Advertisement of Priority Mail and information given by Postal and
Call Center personnel to the public on Priority Mail delivery times
must reflect the ability of the Postal Service to provide promised
service…………………………………………………………………………………………. 19
B. Certified Mail and Return Receipt ……………………………………………………….. 23
C. Insurance ………………………………………………………………………………………… 31
III. Major Areas Of Customer Dissatisfaction And OCA-Recommended
Remedies …………………………………………………………………………………………….. 35
A. Long Waits in Post Offices…………………………………………………………………. 35
B. Present Information to the Public to Improve Understanding
about Postal Services ……………………………………………………………………….. 39
C. The Two-line Address to IRS Service Centers Can Cause Looping …………. 41
IV. Consumer Perceptions Of Postal Service Performance………………………………. 43
A. Introduction and Summary…………………………………………………………………. 43
B. Customer Satisfaction and Equity ……………………………………………………….. 46
C. Surveys of Customer Perceptions Provide Information on the Risk
of Losing Business……………………………………………………………………………. 49
1. Associated Press Polling Report……………………………………………………… 49
2. American Customer Satisfaction Index…………………………………………….. 50
3. Consumer Federation of America Report, May 18, 2000…………………….. 53
D. The Postal Service Obtains High Ratings for Consumer
Satisfaction, but There are Indications of Potential Longer-Run
Problems…………………………………………………………………………………………. 55
E. Additional Sources of Information Were Provided by OCA Focus
Groups and Student Surveys ……………………………………………………………… 56
1. OCA conducted three focus groups…………………………………………………. 56
2. Survey information provided by marketing classes at University of
Southern California and Purdue………………………………………………………. 59
a. Survey procedures………………………………………………………………………… 60
b. Although the student-initiated surveys are not statistically
accurate, the surveys provide useful information………………………………..
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