FedEx puts service before savings
Commentary Copyright 2001, Traffic World Magazine During an analysts’ meeting last April in Memphis, Tenn., Fred Smith, CEO of FedEx Corp., once again was asked why FedEx does not integrate the operational network of its express and ground parcel services. Smith, founder of the $20 billion company and the express industry, has been asked this question many times before. Once again, an exasperated Mr. Smith explained the differences in the service requirements of the two businesses and the improved ability to provide higher service for express packages and a more attractive price for ground packages.
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