UPS highest in delivery customer satisfaction
UPS ranks highest in business customer satisfaction for domestic air, ground and international delivery, according to the J.D. Power and Associates 2004 Small-Package Delivery Service Business Customer Satisfaction Study(SM). This study is based on 913 telephone interviews with shipping managers and other business personnel at U.S. businesses that have at least 10 employees at a specific location and spend USD10,000 or more annually to ship small packages (up to 150 lbs.). UPS performs particularly well in all three segments in the areas of shipping and delivery, delivery drivers, delivery tracking and communication.
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