Tag: Worldwide

Postal strike postponed but sanctions continue

The Israel Postal Company workers union decided at the last moment to postpone a general strike planned for last Thursday morning after the government decided to delay the July 1 new rate schedule for bulk mailings.

Nevertheless, sanctions continue, with mail delivery slowed, post offices closing at 3 p.m. and postal clerks refusing to accept payments to the government register vehicle ownership or dispatch diplomatic mail.

Matriculation exams that are stored in Postal Company facilities are being distributed, as are National Insurance Institute allotments.

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'Nine out of ten Germans feel they can trust Deutsche Post delivery staff.'

87 percent of Germans trust Deutsche Post mailmen completely. This is one of the findings of a survey recently carried out by research firm Forsa.

And there was virtually no difference in the views expressed by teenagers and pensioners – consumers in all age groups respect the profession of mailman as one that personifies reliability and trust.

During the survey research company Forsa interviewed a total of 1,000 people in Germany aged 14 and older. The survey found that irrespective of the profession, age, education level and gender of the people taking part in the survey, the 80,000 mailmen employed by Deutsche Post were given extremely high trust ratings by well over 80 percent of those questioned.

The results clearly show that Deutsche Post mailmen enjoy a high level of acceptance among the public and are seen as reliable. Something that not every profession in German would be able to claim – comparable surveys conducted by Reader’s Digest, for example, have shown even that the approval ratings for judges or priests is nowhere near this level.

Another interesting finding of the survey is that even with today’s email, fax and mobile phones, there are hardly any Germans who never send mail. Only four percent of those surveyed claimed this. The letter as a means of communication continues to play a major part in the daily lives of people of all age groups – as does the mailman who brings those letters to our door.

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Market forces raise the bar for delivery

While retail web sites work to differentiate themselves from stores with web-only features, personalized services, detailed imaging and other tactics, there always will be one thing that separates sites from their braicks-and-mortar counterparts: a reliance on delivery services to fulfill online customers’ orders.

And as shoppers have become more accustomed to online retail, their expectations of timely and reliable delivery services—across a variety of delivery options—have only increased. A comprehensive shipping policy has become a crucial part of e-retailing, experts say.

“A critical component of the online checkout process is the determination and selection of a shipping option,” says Rob Garf, vice president of retail strategies at research and advisory firm AMR Research Inc. “Retailers must offer multiple delivery methods, including overnight, ship-to-store and split shipments, and be crystal clear regarding cost and timeframe.”

For Internet retailing, the average postal rate increase comes to about 6 pct, says David Marinkovich, senior vice president of sales and marketing at DHL Global Mail. “The cost of fuel is having a big effect on retail shippers, but the Postal Service rate change that went into effect May 14 is the most dramatic postal rate change ever,” he says. “Some retail organizations that sell products like CDs, video games, books and apparel are looking at rate increases of about 54 pct.”

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Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

 

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