How UPS went from low-tech to an IT power
Mr. Barnes, the 52-year-old senior vice president and chief information officer at United Parcel Service Inc., oversees a division of 4,700 employees that develops much of the company’s software, services an Internet site that draws 18.5 million visitors a day, maintains 8,700 servers and monitors 15 massive mainframes capable of processing millions of instructions per second. And he gets to spend more than $1 billion a year to do it.
Promoted 19 months ago from vice president of information-technology development for customer and operations applications, Mr. Barnes is guiding a massive implementation of computer-driven automation, Web-site enhancements and other innovations designed to wring more efficiency from a famously proficient network, which moves an average of 15 million packages a day across the world.
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