The FedEx Edge – interview with CIO
IT’S EASY TO FEEL A BIT SORRY for any company’s chief information officer these days. The pace of technology is accelerating, and costs seem to be going up just as fast. But for Rob Carter, the CIO of FedEx, the job may seem even more daunting. He’s responsible for all the computer and communication systems that keep this staggeringly complex outfit running. He has to connect 39 hubs around the world with 677 airplanes, over 90,000 vehicles, and more than 200,000 employees delivering six million packages a day in 220 countries. Seconds count. The least glitch could cost millions of dollars and trigger a PR disaster. And if anything goes wrong, you know who takes the heat.
But don’t feel all that sorry for him. Carter works for a boss, CEO and founder Fred Smith, who completely believes in the importance of infotech. He gives Carter a $1 billion annual budget. Most important, Carter is at the strategic heart of what makes FedEx successful. The company is America’s second most admired and the world’s fourth most admired, by FORTUNE’s latest survey (see fortune.com), and Carter knows he helped put it there and must keep it there. If you’re in the field you love, a job doesn’t get much better than that.
Read More
