Computer services firm IBM have announced that it has been awarded a ten-year service contract by Portugal’s main postal operator, CTT (Correios, Telégrafos e Telefones), that will see IBM provide disaster recovery services and take over the management of CTT’s IT infrastructure.

The agreement is the result of a strategic decision by CTT to gain flexibility in its investments and costs savings in the area of information technology.

By handing over the running of its IT infrastructure to IBM, CTT will focus on its core mail service business. IBM will provide CTT with a business continuity solution from its data centre located in another part of the country to ensure the company
remains operational whatever the circumstances.

As part of the agreement, IBM will create a helpdesk for Portugal’s largest employer that will serve the needs of more than 16,000 employees located in more than 2,500 locations throughout the country, including its islands. IBM will provide the employees with a universal point of access for all IT-related questions. The helpdesk will be supported by an intranet portal that will let CTT employees to find the solution to their IT-related problems.

Source: DM Europe

Tags: Correios Telégrafos, IBM, Mail Services, Portugal, Worldwide