Royal Mail delivers First Class results

Royal Mail has announced that it has hit its First and Second Class mail targets for business bulk mail in the 2008-09 financial year to the end of March. Royal Mail has announced that it has hit its First and Second Class mail targets for business bulk mail in the 2008-09 financial year to the end of March.

According to Royal Mail’s annual customer quality of service report published on 29 May, 93% of First Class mail arrived the day after posting and 98.5% of Second Class mail arrived on time within three working days after posting, with both services precisely on target.

Royal Mail’s postmen and women also achieved target-beating performance for Standard parcels and European International mail over the last year.

Mark Higson, managing director of Royal Mail Letters, said: “I’m proud of the performance of Royal Mail’s postmen and women. The quality service to customers last financial year came as we made significant progress modernising the company and we are determined to keep delivering the best possible service as we continue transforming Royal Mail to ensure it competes successfully in an open competitive market.”