Chronopost, the French firm for express delivery of parcels up to 70 pounds, has chosen TIBCO’s software to enhance the company’s agility and operational efficiency.
A company statement said the software would improve the company’s operations “through an open, scalable enterprise exchange platform that supports the sharing and reuse of data across all of Chronopost’s applications and platforms.”
The project is part of the “Phoenix” program, which redefines the information system as outlined in Chronopost’s three-year plan.
“Chronopost’s primary objectives behind the Phoenix program are to deliver a proprietary method for accessing information, develop a custom user interface, provide information traffic management and share information between different processes, all while taking a business approach to information systems,” the company said in a statement.
Head of infrastructure Jean-Philippe Hertzog commented on the partnership stating: “One of our objectives is to increase customer satisfaction, in particular by improving pro-activity in tracking each parcel. Up-to-the-minute, accurate information on each parcel from collection through delivery should be available at all times throughout the shipping process. We chose TIBCO’s solutions because they are easy to integrate and operate, meeting all our connectivity requirements.”
As well as improving customer satisfaction, the exchange platform will contribute to a faster time to market of new customer services through automated process capabilities and the rapid creation and maintenance of data flows across various applications. The exchange platform will also ensure the flow of data between 120 specialised, heterogeneous applications deployed across more than 80 sites on 300 RedHat Linux servers using a VMWare virtualisation layer. The new exchange platform, which will leverage TIBCO ActiveMatrix BusinessWorks(TM), TIBCO iProcess(TM) Suite, and TIBCO BusinessEvents(TM), will process and monitor in real-time more than 10m exchange messages per day.
“We are pleased to have the opportunity to help Chronopost transform its enterprise IT environment to drive new value creation for its customer base,” said Fabio Pulidori, senior vice president, EMEA Field Operations, TIBCO. “The establishment of an open, scalable, exchange platform as part of their Phoenix project will serve as an important competitive differentiator for long-term growth and agility.”
A subsidiary of GeoPost, the holding company of La Poste Group’s Express Parcels, Chronopost has 3500 employees, handles 250,000 parcels each day and had a turnover of €637m in 2008. In France, Chronopost has a network of 76 operational sites, including 6 hubs. Chronopost serves more than 230 countries throughout Europe and the world.
Tags: Chronopost, France, Geopost, La Poste, Software, Technology, TIBCO, Worldwide
