Which comes first: The answer or the question?

Tuesday, December 8th, 2009
Posted by Howard Wright

I have over the last few weeks been involved with a number of companies and individuals with new products and services in the identity and information security space.

I have seen some amazing products and servicesQuestions promoted by some of the most enthusiastic people I have come across for some time – in the current depressive state of most of UK business this has been a pleasant change.

If enthusiasm was the only criteria then these products would change our lives in the future – and maybe some of them will.

As I sit and listened to the ‘pitch’ one question keeps floating to the top of my mind: “Is this trying to solve yesterday’s problem or is it answering tomorrow’s question?”

Invariably the answer is that it is solving yesterday’s, or if I am luck today’s problem. Of course this will be the answer as that is all we know about.

The problem with that approach is that we keep wedded to the past and we are never prepared for the future. We spend our lives fire-fighting the problems as they come up, rather than pre-empting the problems before the occur.

So how can we start to even think about problems we know nothing about? How can we envisage what tomorrow’s questions could be?

As we face continued economic problems the focus has moved away from thinking about tomorrow and much of business has become myopic in its approach – worrying about the next 12 weeks rather than think about the next 12 years. This approach is OK but it leads to fire-fighting being a way of life.

There is, however no magic bullet to the question of tomorrow’s questions, there are techniques though that can help and people who can help you with the thinking. I have posted on my private blog (www.howardwright.com) previously about Scenario Planning and the concept of future scaping, both of which will help you envisage different futures. OK, the chances are that the future you envisage today will be based on what you know – but at least you will, hopefully, start to think a little differently and I can almost guarantee that you will find new questions.

So the next time you are sat listening to a presentation or reading something in the press ask yourself the question: “Is this answering yesterdays’ problems?” And if so, ask: “What will tomorrow’s question be?”

Source: Howard Wright

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Howard Wright

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Howard is currently running an Innovation network of 35 blue chip companies based in London.

Prior to this he spent two years in the US as Director of Futures Strategy for Pitney Bowes based in Stamford Connecticut. Previous running a successful consultancy company helping companies and individuals understand and respond to the future.

He spent over 17 years with Royal Mail in a number of roles - starting out as a technology consultant in the IT community through research and development through to marketing and innovation - finishing with Royal Mail as Head of Innovation & Foresight in 2005.

Passionate about Innovation and its impact on business as well as how technology influences business, markets and individuals. He is a successful author and his first book 'Ten Steps to Innovation Heaven' has just been translated into Chinese.

He is currently studying to be a Master Choclatier with the Ecole Chocolat Academy in Vancouver.

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