Trends and strategies in Chinese e-commerce delivery
Juan Sotolongo from 722 Consulting joins me to analyse trends and strategies in Chinese e-commerce delivery:
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Why Amazon is pulling out of China
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Cultural and business considerations in selling in China
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JD.com exiting the Australian market
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Comparing Alibaba and JD’s delivery networks
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JD.com slashing delivery costs and the impact on share price
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How Alibaba is managing delivery costs
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Alibaba’s stakes in courier companies
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Out-of-home delivery, including parcel lockers
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Volumes and third-party operated parcel lockers
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Profitability and efficiency with parcel lockers
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Luxury delivery service
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Customer service for e-commerce consumers
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Could some of these initiatives work in the West?
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Customer experience and the last mile
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.
Here’s a video of JD.com’s white glove luxury delivery service:
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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com.
