Trends and strategies in Chinese e-commerce delivery

Trends and strategies in Chinese e-commerce delivery

Juan Sotolongo from 722 Consulting joins me to analyse trends and strategies in Chinese e-commerce delivery:

  • Why Amazon is pulling out of China

  • Cultural and business considerations in selling in China

  • exiting the Australian market

  • Comparing Alibaba and JD’s delivery networks

  • slashing delivery costs and the impact on share price

  • How Alibaba is managing delivery costs

  • Alibaba’s stakes in courier companies

  • Out-of-home delivery, including parcel lockers

  • Volumes and third-party operated parcel lockers

  • Profitability and efficiency with parcel lockers

  • Luxury delivery service

  • Customer service for e-commerce consumers

  • Could some of these initiatives work in the West?

  • Customer experience and the last mile

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Here’s a video of’s white glove luxury delivery service:

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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at

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Relevant Directory Listings

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SNBC Smart Locker Since 2013, SNBC began to enter the logistics industry. As the last-mile solution provider, the company focuses on parcel locker and so far has installed more than 68,000 sets worldwide and gain a great reputation within the industry. First-class quality and outstanding […]

Find out more

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.


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