SingPost: delivering medicine to around 300 recipients every day
SingPost has been delivering medicine islandwide since the start of the COVID-19 crisis and last week began cold-chain deliveries with overnight storage in a cold room established in its regional e-commerce logistics hub.
When Covid-19 first surfaced in Singapore, SingPost’s courier arm Speedpost offered to assist healthcare institutions in delivering medicine to patients. This is the first time SingPost has undertaken medical deliveries.
SingPost now delivers medicine for the National University Hospital, as well as Geylang, Hougang and Toa Payoh Polyclinics.
The medicine that was delivered when the service started in February were not temperature-sensitive and did not require chilling. SingPost then progressively set up its cold-chain capabilities, which in essence meant a temperature-controlled supply chain.
SingPost set up a cold room within its Regional e-commerce Logistics Hub, invested in medical-grade cold-chain boxes as well as temperature loggers, and trained a pool of our couriers on the processes required to undertake such deliveries. This was achieved in less than a month.
Mr Ong Chin Kai, Deputy Vice President of Post and Parcel Delivery, Singapore Post said: “We offered to help healthcare institutions deliver medicine to patients using our Speedpost islandwide courier network as we wanted to do our part in the nationwide battle against Covid-19. Through these deliveries, it is our hope that patients who might be understandably wary of visiting healthcare institutions during this period – can have peace of mind, and frontline medical workers can focus their efforts on emergencies as well as battling the pandemic. This delivery service has proven especially useful for patients who require regular medication during the current circuit breaker period, with the government urging people to stay at home.”