Modern Parcel Tracking and the Customer Experience
Bertrand Späth, co-founder of active tracking provider Kizy Tracking, joins Ian Kerr to discuss creating a modern tracking solution and enhancing the customer experience:
- Creating best-in-class customer tracking
- Transparency in cross-border shipping
- Customer expectations – especially younger digital natives’ expectations
- Current problems with parcel tracking, including:
- Visibility
- Quality of data
- Passive barcode scanning systems
- Missing scans
- Creating a great customer experience with parcel tracking
- Active tracking
- Kizy’s active tracking solution for letters and parcels
- Affordable active tracking
- Weight and quality of service
- Cross-border shipments
- Security of parcels – even when being handled by partner networks
- Reusable technology
- Case study on how active tracking helped clear international bottlenecks
- Theft detection
- Measuring delivery network performance
- The future of tracking
- Need for transparency
- Global services
- 5G and other tech advances
- Managing tracking data
- Active tracking enhancing delivery services
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.
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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com.
