Modern Parcel Tracking and the Customer Experience

Modern Parcel Tracking and the Customer Experience

Bertrand Späth, co-founder of active tracking provider Kizy Tracking, joins Ian Kerr to discuss creating a modern tracking solution and enhancing the customer experience:

  • Creating best-in-class customer tracking
  • Transparency in cross-border shipping
  • Customer expectations – especially younger digital natives’ expectations
  • Current problems with parcel tracking, including:
    • Visibility
    • Quality of data
    • Passive barcode scanning systems
    • Missing scans
  • Creating a great customer experience with parcel tracking
  • Active tracking
    • Kizy’s active tracking solution for letters and parcels
    • Affordable active tracking
    • Weight and quality of service
    • Cross-border shipments
  • Security of parcels – even when being handled by partner networks
  • Reusable technology
  • Case study on how active tracking helped clear international bottlenecks
  • Theft detection
  • Measuring delivery network performance
  • The future of tracking
    • Need for transparency
    • Global services
    • 5G and other tech advances
  • Managing tracking data
  • Active tracking enhancing delivery services

Visit kizytracking.com for more information.

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com.

Follow the Postal Hub on Twitter and LinkedIn.

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