Modern Parcel Tracking and the Customer Experience

Modern Parcel Tracking and the Customer Experience

Bertrand Späth, co-founder of active tracking provider Kizy Tracking, joins Ian Kerr to discuss creating a modern tracking solution and enhancing the customer experience:

  • Creating best-in-class customer tracking
  • Transparency in cross-border shipping
  • Customer expectations – especially younger digital natives’ expectations
  • Current problems with parcel tracking, including:
    • Visibility
    • Quality of data
    • Passive barcode scanning systems
    • Missing scans
  • Creating a great customer experience with parcel tracking
  • Active tracking
    • Kizy’s active tracking solution for letters and parcels
    • Affordable active tracking
    • Weight and quality of service
    • Cross-border shipments
  • Security of parcels – even when being handled by partner networks
  • Reusable technology
  • Case study on how active tracking helped clear international bottlenecks
  • Theft detection
  • Measuring delivery network performance
  • The future of tracking
    • Need for transparency
    • Global services
    • 5G and other tech advances
  • Managing tracking data
  • Active tracking enhancing delivery services

Visit for more information.

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at

Follow the Postal Hub on Twitter and LinkedIn.

Relevant Directory Listings

Listing image


Doddle powers PUDO networks and intelligent returns management for some of the world’s most innovative carriers and posts. Our experience building our own successful PUDO network in the UK means we have unprecedented insight into the needs of consumers, carriers and retailers meaning we can […]

Find out more

Other Directory Listings




P&P Poll


Which one of the following SCM technologies will you be investing in over the next 2-3 years?

Thank you for voting
You have already voted on this poll
Please select an option!

MER Magazine

The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.


News Archive

Pin It on Pinterest

Share This