FedEx “continues to invest in digital solutions to make our customers’ lives easier”
FedEx Express is enhancing the customer experience for shippers who can now ship a package without having to print off documents.
Customer can access the FedEx Ship Manager Lite (FSML) solution from the browser of their mobile phones. Previously this was only available to FedEx customers who drop their package off at a FedEx World Service Centre, can now be accessed by FedEx account holders from the comfort of their homes.
In addition, the enhanced solution allows guest shippers in select markets who do not have a FedEx account to simply click and fill out the shipping information on their mobile devices to generate a QR code instead of printing shipment paperwork. They can then order a pick-up at their home address or place of work and simply present their QR code to the FedEx courier. They also have the option to use the same process when dropping off their shipments at a FedEx World Service Center as before.
“FedEx continues to invest in digital solutions to make our customers’ lives easier. Not everyone is able to print paperwork at home which is why we designed FSML to simplify the process of arranging one-off shipments,” said Salil Chari, senior vice president, Marketing and Customer Experience, AMEA at FedEx Express. “With this enhancement, anyone can enjoy all the door-to-door service benefits that our regular customers experience right at their fingertips.”
The FSML courier pick-up service enhancement is now available to FedEx account holders in Hong Kong SAR, Singapore, Japan, Korea, Malaysia, and New Zealand. Guest shippers in select AMEA markets, including Singapore, Japan, Korea, and Malaysia are now also able to enjoy the pick-up service.