IPC UNEX results 2004

External Quality of Service Monitoring,Improving the Quality of International Mail.
Quality of service among Postal operators in Europe continued at a high level in 2004 in spite of restructuring and change management demands on postal operations preparing for postal liberalisation. Overall, IPC members delivered 93.7 per cent of first class international letters in Europe within three days of posting (J+3), and 98.4 per cent within five days (J+5). Average delivery time was just 2.2 days.
Quality of service performance was measured by IPC’s UNEX end-to-end monitoring
system. The results show that both speed (J+3) and reliability (J+5) were again far above the European Union’s (EU) performance objectives for delivery of 85 per cent of intra-EU mail within three days, and 97 per cent within five days.
P:LibraryPostalIPC 2004_UNEX_Results.pdf