ParcelHero: 51.7% of all parcels Brits send this week will be returned items
The first working day of 2021 saw Christmas gift returns spike by 10.7% YOY, reveals the home delivery specialist ParcelHero.
It says there are now over 10% more returns in UK parcels networks than on the equivalent day last year, as Brits rush to return unwanted or faulty items. ParcelHero forecasts 51.7% of all parcels sent this week will be returned items.
ParcelHero’s Head of Consumer Research, David Jinks MILT, says: ‘Last year saw record volumes of returns on the first working day after Christmas and we are seeing a further 10.7% jump this year, even though many people have not actually left home and returned to a physical office.
“The 14-day “cooling off” period for items bought online and received on 24 December runs out on 7 January; it’s obviously even earlier for purchases that arrived before the 24th. Some retailers extended their Christmas returns period, however – Amazon and M&S offered significantly more generous policies, for example.”