Inside Canada Post’s Business Transformation
Sam Rahim, General Manager Canada Post Business Transformation Deployment, joins me to talk about Canada Post’s business transformation project:
- Overview of Canada Post’s Retail Transformation Programme
- Transforming the Canada Post network to adapt to growing parcel volumes and changing consumer needs
- Upgrading hardware and software in processes
- Importance of the post office network for inducting parcels into the postal network – the first mile
- Simplifying products and processes
- Improving the customer experience and the counter officer (clerk) experience
- Clarifying postal language
- Engaging counter staff in the development process
- Reducing training requirements
- Post office network – different operating models
- Canada Post PUDO network – Parcel Pickup
- Fast setup of new PUDO points – technology and training
- Over-the-counter transactions
- Using technology to identify parcel hot spots
- Enabling better reporting
- Measuring counter operator (clerk) experience
- The need to continue to measure
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.
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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com.
