Inside Canada Post’s Business Transformation

Inside Canada Post’s Business Transformation

Sam Rahim, General Manager Canada Post Business Transformation Deployment, joins me to talk about Canada Post’s business transformation project:

  • Overview of Canada Post’s Retail Transformation Programme
  • Transforming the Canada Post network to adapt to growing parcel volumes and changing consumer needs
  • Upgrading hardware and software in processes
  • Importance of the post office network for inducting parcels into the postal network – the first mile
  • Simplifying products and processes
  • Improving the customer experience and the counter officer (clerk) experience
  • Clarifying postal language
  • Engaging counter staff in the development process
  • Reducing training requirements
  • Post office network – different operating models
  • Canada Post PUDO network – Parcel Pickup
  • Fast setup of new PUDO points – technology and training
  • Over-the-counter transactions
  • Using technology to identify parcel hot spots
  • Enabling better reporting
  • Measuring counter operator (clerk) experience
  • The need to continue to measure

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com.

Follow the Postal Hub on Twitter and LinkedIn.

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