Omnichannel retail supply chain
Retail and e-commerce consultant Richard Umbers (former CEO Star Track, Executive General Manager Parcel & Express Services at Australia Post) joins me to discuss:
- The rise of e-commerce and the importance of last mile distribution
- What COVID changes in e-commerce, including online grocery
- How e-commerce went from discretionary spend to spending on necessities
- Impact of pandemic on capacity (including cold chain capacity)
- Innovation in logistics and other parts of e-commerce
- The hallmarks of omnichannel supply chain
- Identifying individual parcels in the network, and how that tracking triggers actions
- Seamless flow of data between order management, CRM, and logistics
- Interactive Digital Management (IDM)
- Postal operators and digitisation – giving customers visibility of their shipments
- Shifts in technology that enable D2C e-commerce
- E-commerce returns and the omnichannel supply chain
- Last mile trends in online grocery (speed and type of delivery)
- Increasing sophistication of the supply chain – and the viabilities of models that rely on that supply chain
- How data and exchange of data enables modern delivery – including superfast local delivery
- Future innovation in the last mile and the supply chain
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.
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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com.
