Omnichannel retail supply chain

Omnichannel retail supply chain

Retail and e-commerce consultant Richard Umbers (former CEO Star Track, Executive General Manager Parcel & Express Services at Australia Post) joins me to discuss:

  • The rise of e-commerce and the importance of last mile distribution
  • What COVID changes in e-commerce, including online grocery
  • How e-commerce went from discretionary spend to spending on necessities
  • Impact of pandemic on capacity (including cold chain capacity)
  • Innovation in logistics and other parts of e-commerce
  • The hallmarks of omnichannel supply chain
  • Identifying individual parcels in the network, and how that tracking triggers actions
  • Seamless flow of data between order management, CRM, and logistics
  • Interactive Digital Management (IDM)
  • Postal operators and digitisation – giving customers visibility of their shipments
  • Shifts in technology that enable D2C e-commerce
  • E-commerce returns and the omnichannel supply chain
  • Last mile trends in online grocery (speed and type of delivery)
  • Increasing sophistication of the supply chain – and the viabilities of models that rely on that supply chain
  • How data and exchange of data enables modern delivery – including superfast local delivery
  • Future innovation in the last mile and the supply chain

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com.

Follow the Postal Hub on Twitter and LinkedIn.

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