Omnichannel retail supply chain

Omnichannel retail supply chain

Retail and e-commerce consultant Richard Umbers (former CEO Star Track, Executive General Manager Parcel & Express Services at Australia Post) joins me to discuss:

  • The rise of e-commerce and the importance of last mile distribution
  • What COVID changes in e-commerce, including online grocery
  • How e-commerce went from discretionary spend to spending on necessities
  • Impact of pandemic on capacity (including cold chain capacity)
  • Innovation in logistics and other parts of e-commerce
  • The hallmarks of omnichannel supply chain
  • Identifying individual parcels in the network, and how that tracking triggers actions
  • Seamless flow of data between order management, CRM, and logistics
  • Interactive Digital Management (IDM)
  • Postal operators and digitisation – giving customers visibility of their shipments
  • Shifts in technology that enable D2C e-commerce
  • E-commerce returns and the omnichannel supply chain
  • Last mile trends in online grocery (speed and type of delivery)
  • Increasing sophistication of the supply chain – and the viabilities of models that rely on that supply chain
  • How data and exchange of data enables modern delivery – including superfast local delivery
  • Future innovation in the last mile and the supply chain

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at

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