Austrian Post’s self-service locations “are an innovative addition to existing offerings”

Austrian Post’s self-service locations “are an innovative addition to existing offerings”

Austrian Post is opening 16 new self-service locations in the Lower Austrian district of Gänserndorf.

The pilot project on the future of parcel collection was announced in spring, and now the new self-service solutions are available to the population and can be put through their paces around the clock. As a symbol of the new self-service network in the district, Johanna Mikl-Leitner, Governor of Lower Austria, Ludwig Deltl, Mayor of Strasshof an der Nordbahn, and Walter Oblin, Deputy Director General, Member of the Board of Management for Mail & Finance, Austrian Post AG, opened the first free-standing self-service branch of Austrian Post in Strasshof an der Nordbahn. “Our compatriots expect the most comprehensive support possible from Austrian Post – especially now in the run-up to Christmas. In times of labour shortages, self-service locations are an innovative addition to existing offerings to provide customers with services in their local area without being limited to opening hours. I am pleased that the district of Gänserndorf has been selected as a pilot region and I am sure that it can be a good role model for expansion throughout Lower Austria and Austria,” emphasizes Governor Johanna Mikl-Leitner. “With this new, innovative service expansion, Austrian Post is creating an even more customer-friendly offer for the people of Strasshofen in the district of Gänserndorf. This will allow our citizens to use Austrian Post’s services even more flexibly without being dependent on opening hours. This will bring Austrian Post even closer to the people as a reliable partner. I am sure that this additional service will be well received,” says Ludwig Deltl, Mayor of Strasshof an der Nordbahn. Austrian Post is setting an example not only in terms of comfort, but also in terms of environmental aspects. Mayor Deltl emphasizes: “Our citizens value short distances and availability around the clock. At the same time, this service also saves CO2 emissions.” “In the district of Gänserndorf, we are testing a new self-service concept that complements and consolidates our tried-and-tested self-service pick-up and shipping solutions with new, more compact devices. This brings us even closer to our customers. In the test, we want to know from our customers how they like the new postal stations and how our self-service solutions are received. The knowledge gained here will be incorporated into the further rollout throughout Austria,” explains Walter Oblin, Deputy Director General, Member of the Board of Management for Mail & Finance, Austrian Post AG. 16 NEW SELF-SERVICE LOCATIONS IN THE DISTRICT OF GÄNSERNDORFIn the future, there will be 38 post office locations in the district of Gänserndorf: 5 post offices, 16 post partners, one self-service branch of the post office and 16 post offices. With the introduction of more compact post stations, they can now also be used in sparsely populated communities. For the first time, Austrian Post is testing 24/7 services in municipalities that previously had neither a post office nor a postal partner. A total of the following 16 municipalities in the district of Gänserndorf were equipped with new self-service locations:

  • German-Wagram (in implementation)
  • Dürnkrut
  • Eckartsau
  • Groß-Enzersdorf (in implementation)
  • Hohenruppersdorf
  • Lassee
  • Mannsdorf on the Danube
  • Markgrafneusiedl
  • Matzen-Raggendorf
  • Orth an der Donau
  • Ringelsdorf–Niederabsdorf
  • Strasshof an der Nordbahn
  • Sulz in the Weinviertel
  • Untersiebenbrunn
  • Weiden an der March
  • Weikendorf

Post stations allow parcels and registered or large-format letter mail to be picked up around the clock. These are either deposited there in case of absence or can be redirected directly there via the Post app if desired. Prepaid parcels with a return label or parcel stamp can also be posted at the post offices 24 hours a day, 7 days a week. Austrian POST’S FIRST FREE-STANDING SELF-SERVICE BRANCH TO BE TESTED IN STRASSHOFAs an example for the entire district, the self-service location in Strasshof on the Nordbahn was opened. This is Austrian Post’s first free-standing self-service branch, which was specially built on the site of the HOFER branch there. In this way, weekend shopping can be conveniently combined with the collection of a parcel ordered online. The Austrian Post self-service branch has a pick-up station with 179 compartments, where parcels and registered or large-format letters can be picked up at any time. Shipments can be franked and sent around the clock via a dispatch station – even on weekends. The dispatch station automatically determines the weight and suggests the appropriate shipping rate. Austrian Post’s new self-service branch has been equipped with sustainable materials and has a wooden exterior façade, for example. It is barrier-free accessible via a ramp and saves energy by activating the lighting only when entering from 10 p.m. onwards.

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