Almost three quarters of Aussies targeted by delivery scams

Almost three quarters of Aussies targeted by delivery scams

Australia Post is urging people to protect themselves as scams continue to increase and become more convincing. More than half (54%) of those surveyed revealed they had initially believed a fake delivery message was legitimate and pursued it before realising the content was fraudulent.

Australia Post’s Group Chief Executive & Managing Director Paul Graham said: “Australians are losing billions of dollars to scams each year. Scam attempts are becoming more sophisticated, frequent and increasingly harder to detect and our latest research reveals that most of us have already been targeted.

“With many people being bombarded with fake texts, emails and calls the best way for customers to stay safe from scams is by using the free AusPost app, which tracks deliveries securely.”

Australia Post will never:

  • Call, text or email you asking for personal or financial information including password, credit card details or account information
  • Call, text or email you to request payment

Australia Post also advises that parcel delivery scams may reference other delivery company names both real and fictitious.

Australia Post’s new research follows the latest report from the Australian Competition and Consumer Commission (ACCC), which revealed Australians lost $2.74 billion in 2023 and made over 601,000 scam reports, an 18.5% increase on 2022[2].

ACCCs top tips on protecting yourself against scams

  • Download the official app and turn on notifications so you can be confident the message is real.
  • Never click on links in texts or emails. Don’t give money or personal information if you are unsure. Scammers will create a sense of urgency, such as telling you your parcel could not be delivered. Don’t rush to act.
  • Act quickly if you think something feels wrong and immediately report it to your bank if you lose money.

To sign up for a free MyPost account either visit or download from the Apple Store or Google Play.

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