Algerie Post announces new partnership to support its digital transformation journey
imageHOLDERS, a provider of self-service kiosk solutions, has partnered with Norafric Technology, Reason Solutions, 3S Pay and Algerie Post for a pilot of the Postal Self-Service Kiosk and Dropbox Lite. This collaboration will support Algerie Post’s aim to begin their journey into digitalization and automation. The solution will enhance customer service, increase accessibility, and streamline transactions.
The rollout of self-service kiosks will allow customers to quickly and easily perform a variety of tasks, including:
- Shipping services – to weigh and size parcels and letters, print shipping labels/stamps and pay by card or mobile money application
- Drop off parcels and letters
- Print receipts, confirmation and tracking details
By automating these routine transactions, the kiosks will reduce queues, improve service efficiency, and free up staff to assist customers with more complex needs. The kiosks will be equipped with intuitive touchscreens and designed with inclusivity at the forefront, ensuring ease of use for all customers, including those with accessibility requirements.
“We are proud to contribute to the introduction of innovative and technological solutions in Algeria. Our collaboration with Algérie Poste is part of an ambitious automation strategy, aimed at modernising postal services, increasing operational efficiency and improving the user experience,” says Ali Azzouz MD, Norafric.
A Nationwide Transformation
The Postal self-service kiosk and Drop Box Lite pilot will be delivered in May. This partnership signifies a major milestone in both imageHOLDERS’ and the Algerie Post’s ongoing mission to modernise service delivery, enhance customer experiences, and meet the changing needs of today’s consumers.
“We are honoured to partner with Algeria Post on their digital transformation journey. By combining imageHOLDERS’ world-class kiosk hardware with our intelligent software solution, our technology will empower millions of Algerians with faster and more convenient access to postal services,” says Bikshapu Reddy, CEO of Reason Solutions.
“Leading Algerian Fintech 3S PAY is incredibly honoured to collaborate with imageHOLDERS on this crucial project for Algérie Poste.
By enabling seamless payment options for end users, this fruitful partnership represents a critical step towards attaining financial inclusion.
Additionally, 3S PAY is firmly positioned as an emerging international player capable of providing sophisticated, large-scale payment solutions to multinational corporations,” says Smail HADJAB, CEO-Founder, 3S PAY.
