FedEx: International shipping requires businesses to make complex decisions
FedEx Corp. has introduced Global Trade Navigator, a suite of digital tools and capabilities designed to help businesses navigate the complexities of international shipping with greater confidence. The enhanced capabilities provide businesses with information and insights to better understand international shipping requirements, improve shipment information, and take action when customs requirements need attention.
Businesses of all sizes can experience different challenges when shipping internationally, from understanding duties and taxes to navigating customs requirements and shipment documentation. According to the 2026 FedEx Small Business Trade Index, 68% of small- and medium-sized businesses regularly see customers surprised by duties at delivery, while 60% report losing revenue through refunds or abandoned purchases. Global Trade Navigator is designed to move trade intelligence earlier in that journey, helping businesses make more informed shipping decisions and address issues before they become clearance problems. By addressing those challenges across planning, shipment preparation, checkout, and reporting, FedEx enables businesses to reduce the complexity of international shipping.
“International shipping requires businesses to make complex decisions long before a package begins its journey,” said Jason Brenner, senior vice president, digital portfolio, FedEx. “Building on decades of global trade expertise, Global Trade Navigator makes critical trade information and guidance more accessible to businesses as they grow internationally. The result is fewer surprises and a more predictable experience for businesses and consumers.”
These digital tools support customers ranging from small- and medium-sized businesses exploring international shipping for the first time to enterprises integrating trade information into established workflows.
