Spanish Post Office (Correos) revenue for its telecommunication services rises above 10 percent

The telecommunication services offered by CORREOS (the Spanish Post Office) through its network of over 2,000 offices spread all over Spain are going to close 2006 with turnover figures that are two digits higher than the results for the same period in the previous year. To date, over the first eleven months, its public call centre network has increased the revenue received for its services by 19%; that from its fax and burofax services, by 15%; and from its TELECOR shop network, by almost 11%.

More specifically, the income received from the more than one hundred public call centres installed in post offices has risen by 19.2% to one and a half million Euros. Coinciding with its Christmas campaign, and until the coming 7 January, customers making calls from its public call centres for a value totalling or exceeding 3.50 euro, will receive a euro1 telephone card as a gift; and for every euro10 accumulated in calls, they will enter a weekly draw for a euro200 card.

The most frequently used telecommunication service is the burofax and fax service which, until 30 November, had recorded revenues totalling euro18 million, a 14.7% increase over the same period in the previous year. A breakdown of this overall figure shows that euro17 million came from the dispatch of burofaxes, and the remainder from faxes. This service enables important documents to be sent urgently and provides proof of receipt that is valid before third parties. The sending of telegrams, on the other hand, fell by 7.1%.

Telecor Shops
For their part, the Telecor shop network, located inside post offices and which retails products and services related to mobile and land-line telephone services, digital and analogue television, Internet connections, etc., has increased its sales by 10.7% compared with the previous year, with an invoicing total of over euro 9 million.Likewise, the service selling credit for pay-as-you-go mobile phones, available in all offices, has improved its results and has raised over euro2.5 million in revenue until late November. Users can buy credit for any mobile phone, regardless of its operator, or acquire rechargeable cards to use on mobile or land-line telephones for both national and international calls.

Public call centre, fax and burofax services, telegrams, Telecor shops and mobile phone credit sales all form part of the wide range of services on offer in CORREOS multi-service offices. Thus, they provide the public with an increasing range of services: they can send a letter or parcel using safe, environmentally sound packaging, send a money order, make a bank transfer, purchase credit for their mobile phone, and pay their water, electricity or gas bills, amongst others.