City Link named "UK Courier Company of 2007"
Reliability of service and excellent customer satisfaction gains City Link the prestigious title of “UK Courier Company 2007”, following an independent review of the industry conducted by the Institute of Transport Management.
City Link has been awarded the prestigious title of ‘UK Courier Company 2007’ in an independent review of the industry conducted by the Institute of Transport Management.
Commenting on the award, Patrick Sheedy, Media and PR Director for the Institute of Transport Management said: ‘City Link’s key competitive advantage lies in the strong emphasis it places on the reliability of its service and the satisfaction of its customers.’
‘City Link employs a total quality management approach across its business and utilizes innovative processes to ensure excellent standards of customer care, resulting in the highest customer satisfaction levels in the industry.’
‘This award shows that the priority we have given to improving network efficiency and customer satisfaction has made a fundamental difference to how we operate and is key to the way we differentiate ourselves from our competitors across the industry.’
‘This achievement reflects the hard work and commitment of all our colleagues across the UK. Putting the customer first is our number one priority and we aim to meet even higher standards next year and beyond.’
