Valuing Home Delivery (UK)

Home delivery needs major improvement that can only be achieved through collective effort by all stakeholders: CONSUMERS, RETAILERS and CARRIERS. This report sets out the cost-benefit of home delivery to these three key stakeholder groups.
CONTENTS (33 pages -May 2006)
1. Introduction
2. Executive Summary
3. How Can Home Shopping Delivery Be Improved?
4. The IDIS Trust Scheme – http://www.imrg.org/IDIS
5. Background & Research
6. Definitions
7. Consumer Costs of e-Retail Delivery Failure
8. Merchant Costs of e-Retail Delivery Failure
9. Carrier Costs of e-Retail Delivery Failure
10. Merchant Cost Benefit Model (in development)
Appendix A: Summary of IMRG Merchant Survey Data (2005)
Appendix B: IMRG Merchant Survey
Appendix C: Summary of cost values and assumptions
Appendix D: Supporting Research
Appendix E: Snow Valley report for IMRG: e-Retail Delivery in the UK (extract of findings)