Royal Mail quality of service report shows large majority of mail hitting or beating target (UK)

Royal Mail’s quality of service report for the spring quarter of 2008 shows more than 90 pct of all mail hitting or exceeding target.

Mailsort and Presstream bulk mail services beat their targets along with First and Second Class PPI (Postage Paid Impression) mail and Standard parcels. The report showed 91.9 pct of stamped First Class Mail arrived the day after posting – against a target of 93.0 pct – while 98.7 pct of Second Class mail arrived within three working days, ahead of the 98.5 pct target.

The report published covers the first three months of the 2008-09 financial year but the most recent figures covering July show that First Class stamped mail is again beating its 93.0 pct target level.

Ninian Wilson, Royal Mail’s Operations Director, said: “Royal Mail’s postmen and women put a huge effort into getting First Class stamped mail back above target level and the latest results show their hard work has paid off but we will not relax and are determined to keep delivering the best possible service to all our customers.”

Royal Mail’s quality of service report for the spring quarter of 2008 shows more than 90 pct of all mail hitting or exceeding target.

Mailsort and Presstream bulk mail services beat their targets along with First and Second Class PPI (Postage Paid Impression) mail and Standard parcels. The report showed 91.9 pct of stamped First Class Mail arrived the day after posting – against a target of 93.0 pct – while 98.7 pct of Second Class mail arrived within three working days, ahead of the 98.5 pct target.

The report published covers the first three months of the 2008-09 financial year but the most recent figures covering July show that First Class stamped mail is again beating its 93.0 pct target level.

Ninian Wilson, Royal Mail’s Operations Director, said: “Royal Mail’s postmen and women put a huge effort into getting First Class stamped mail back above target level and the latest results show their hard work has paid off but we will not relax and are determined to keep delivering the best possible service to all our customers.”

Results on Royal Mail’s Quality of Service are measured independently by Research International, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and Research International. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by Research International.

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