Swiss Post wins Europe-wide agreement

Swiss Post to handle Zurich document management.

Swiss Post to Handle Zurich Document Management.

Swiss Post has won an international tender to handle document management on behalf of Zurich Financial Services Group (Zurich) in six European countries. Swiss Post will take over Zurich’s cross-border in-house postal service, and the digitization, processing and archiving of documents and will set up an integrated document management platform. It will process around 400,000 documents per day for Zurich. The employees who work in document management at Zurich will be taken over in stages. Swiss Post can thus continue to expand its strong position in this strategically important growth segment.

Subject to the execution of additional local agreements, Swiss Post will gradually take over the document management tasks of Zurich Financial Services Group (Zurich) for its European branches. The project will be launched in the UK and Switzerland in the first quarter of 2009. Germany, Italy, Spain and Austria will be transferred in stages. The employees in these six countries will be taken over by Swiss Post. Ultimately, Swiss Post will process around 400,000 documents a day for Zurich. This includes processing around 240,000 physical items of mail and digitizing around 150,000 documents.

An established provider in document management

Swiss Post currently has around 4,000 people working in document management at its Swiss Post Solutions / MailSource subsidiary. In Switzerland alone, some 500 employees work at around 70 companies, processing in-house mail, digitizing and archiving documents. Well over 1,000 employees provide this service in the UK and the New York metropolitan area, where Swiss Post Solutions / MailSource is one of the leading providers in document management. Swiss Post also offers these services in Germany, France and Italy.

Integrated, cross-border services

Swiss Post handles in-house mail, digitizes documents and integrates them into electronic work flows as well as archiving them electronically. By taking over entire business processes, Swiss Post can simplify document management tasks for its customers. As a result, information is available more quickly within the company, making processes faster and more efficient.
Swiss Post’s strength in this field consists of an integrated range of physical and digital document management services. Thanks to its presence in the key markets in Europe and the USA, it is an attractive outsourcing partner for local and international companies.

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