E-commerce – Still an opportunity for mail and express?

B2C and B2B growth is inline with IDC’s forecast.

“What will retailers biggest fulfilment challenge be in 2001?”
Distributing globally – 38%
Lowering fulfillment costs – 35%
Managing volumes – 30%
Accepting online returns – 30%
Decrease order to receipt cycle times – 25%
Increase visibility – 25%
Project demand forecasts – 15%
Other – 28%
Source: Forrester Research

Retailers are focusing on fulfilment as a key area of their efforts
Reliability – 55%
Convenience – 23%
Speed – 15%
Other tracking – 3%
Other 5%