La Poste’s Roissy office receives accolade

The International Post Corporation (IPC) awarded Groupe La Poste’s Roissy Office of Exchange the IPC Certificate of Excellence in the Management and Processing of International Letter Mail. The Certificate recognises Roissy’s commitment to “high-quality service demonstrated by its management and staff”.

Group La Poste CEO Jean-Paul Bailly was on hand at the ceremony to unveil the certificate along with IPC President and CEO Herbert-Michael Zapf, and congratulated the Roissy employees who, Bailly said, worked hard to achieve this honour.

“The IPC Certificate of Excellence is not granted lightly,” said Zapf. “The arduous process of looking at every detail of the operation – is a process that Roissy began more than one year ago. It now joins the 25 other Offices of Exchange around the world in meeting the exacting standards established by IPC and its members. The dedicated team at Roissy can be very proud of this tremendous achievement.”

To earn IPC’s Certificate of Excellence, the post’s Office of Exchange must demonstrate that its management and processing of international letter mail conforms to the high levels agreed upon by all IPC members.

Independent, external experts, led by the IPC Certification Manager, conduct assessments of Offices of Exchange to determine if they meet minimum standards for quality of service, actively use IPC’s CAPE Vision in daily operations and monitoring, and participate effectively in the IPC Performance Centre Operations activities.

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