SingPost drops Saturday service
The move comes in response to lifestyle changes, customers’ changing mailing habits and declining mail volumes.
The decision will be take effect from 15 May 2010.
“Over the years, public letter mail (i.e. stamped and franked mail) has been on the decline with the emergence of new communication tools such as email, SMS and other technological platforms. Today, each person posts on average of only six letters/cards per year. That and the fact that many companies and organisations are now operating on a 5-day week have led to significantly lower volumes on Saturdays,” said a SingPost spokesman.
Ng Hin Lee, deputy group CEO of SingPost said: “Globally, postal organisations are facing declining letter mail volumes due to changing lifestyle preferences. SingPost has been actively managing the increasing cost of providing an efficient mail service. Implementing this initiative will help us to optimise resources to stay competitive while upholding the high level of service. We will extend the posting hours on Fridays as an added convenience to customers”.
Currently, Saturdays see the lowest posting and mail collection volume. Changing lifestyles have altered customers’ mailing habits, affecting the usage of the posting boxes. Moreover, many companies are open on Mondays to Fridays and those operating on Saturdays have shorter operating hours. Discontinuing mail collection and delivery service on Saturdays offers optimisation of resources and helps maintain costs, enabling SingPost to remain competitive, said SingPost.
An independent survey was carried out in March 2009 to gauge the response of both the public and the businesses to a 5-day mail collection and delivery service. 91% of the survey respondents who were recipients found it acceptable to receive mail items on the following Monday and 92% of senders found it acceptable that their recipients receive the mail items on the following Monday.