DP DHL scoops award for First Choice
Deutsche Post DHL’s service and process improvement programme, First Choice, has won one of the European Process Excellence Awards for 2010 in the category “Best process improvement programme”. The company was commended for the vision, control of the change process, integration of the programme into everyday business and for the sustainability of First Choice. “The award proves that we are proceeding strategically and consistently. Applying First Choice methods guarantees that we will be successful in our efforts to be first choice for our customers”, said Holger Winklbauer, executive vice president for First Choice at Deutsche Post DHL.
“To win this award you need consistency and stamina in implementing process improvements. Anyone bringing these qualities will help the programme to contribute to the company’s success”, said Brent Harder, a member of the jury. Deutsche Post DHL gained the award ahead of more than 30 international competitors.
Frank Appel, CEO of Deutsche Post DHL, said: “Winning this award shows that Deutsche Post DHL is a learning organisation and our employees are successful in implementing sustainable improvement initiatives. It also encourages us to continuously align our processes through the First Choice programme with the needs of our customers, employees and investors.”
The Group, with its 500,000 employees, launched First Choice in 2007 and in 2008/2009 introduced it throughout the Group worldwide. First Choice is a core element of the Group’s Strategy 2015. Customer satisfaction has demonstrably increased since the programme was introduced. The further integration of First Choice elements in everyday business will be the focus of activities in the coming years.
