OFFICIAL: Moya given Greene light at Royal Mail

Canada Post’s Moya Greene has been appointed chief executive of Royal Mail. She has been CEO and president at the North American operator since 2005, and will replace Adam Crozier, who is now at ITV.

Greene said: “I am honoured to be joining such a great company and to be working with its customers and its people at such a momentous time in its history.”

She will take up the post from the middle of July, after impressing the Royal Mail board, including chairman Donald Brydon, and new ministers from the coalition government, during a meeting in UK last week.

Greene fought off competition to become the new chief executive after originally being penciled into a three name shortlist.

Brydon said: “I am delighted that Moya is joining Royal Mail. She will bring energy, clear thinking and a proven leadership track record – as well as hugely relevant experience – to the business at an important moment in its evolution.

“I look forward to working closely with Moya as we tackle the challenges ahead and continue to focus on satisfying our customers and maintaining the six-days-a-week Universal Service.”

It has been reported in previous weeks that Royal Mail’s new chief executive would be offered an annual salary package far lower than the £995,000 Crozier pocketed during his tenure.

Greene has a solid reputation throughout the postal sector, after trebling Canada Post’s net profit over the past five years. In April, the Corporation recorded consolidated net income of C$281m on revenue of C$7.3bn, and reported an operating margin of 4.9%.

As Royal Mail’s new chief executive, Greene takes on a company that has suffered previously from a poor relationship with its Union, the CWU. After extended periods of striking last year, a deal was signed in April between the Union and Royal Mail improving job security and a pay rise. But tensions are expected to arise once more after the new coalition government announced plans to part-privatise the company – with the CWU saying it will fight the move.

Prior to joining Canada Post, Greene held senior roles at companies including Bombardier and TD Bank.

While at Canada Post, Greene has led a wide-ranging transformation programme to increase quality of service and efficiency across the organisation. After decades of  under-investment,  Canada Post has moved to a stage where it is implementing state-of-the art “walk sequencing” technology which sorts mail to the exact sequence of addresses along each postman and postwoman’s route.

She has also implemented changes which give Canada Post a secure financial base including pricing certainty, access to debt markets and a clear understanding of Canada Post’s service obligations.

Greene is a Member of the Board of Directors of International Post Corporation and of Tim Hortons Inc. in Canada.

Royal Mail is sponsoring the Security Award at the World Mail Awards on the 15 June in Copenhagen. To book your place at the World Mail Awards, please click here to download a booking form. Or visit www.mailawards.com. Alternatively, to attend the Awards ceremony and the World Mail & Express Europe Conference & Exhibition, please click here to book online.

About The Author

Ian Taylor

Ian Taylor is the Editor of Triangle’s Mail & Express Review Magazine and the www.postandparcel.info portal. Ian has been a business journalist for almost 30 years, editing and writing for a wide range of magazines and newspapers with a particular focus on the transport and logistics industries.

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