Correos launches plan to improve

Aug 21, 2001, (Expansion /FT Information via COMTEX) — Correos, the Spanish post office, will launch a plan to improve customer service, reduce waiting times and adapt its services to existing demand. The plan is aimed at enabling the company to compete with new private operators when the sector is liberalised in 2003. Last June, Viapolis became the first private operator in Spain’s state-controlled sector.

Correos post offices will have separate counters for normal mail, urgent mail, large packages, banking services, collecting mail and packages, and giro cashing. Machines will be installed which give out numbered tickets to customers, who will go to a window when their number is called out. Correos will launch the new system in August at its 30 busiest post offices. A total of Pta80m euros will be invested in the new equipment. Correos installed the system on a trial basis in five post offices at the end of 2000.