Hermes launches consumer returns service

UK-based Hermes has launched a consumer-to-business (C2B) returns service. The new offering will allow customers the chance to return unwanted purchases direct from home.

Hermes claimed the service will “improve the overall shopping experience by offering doorstep collections that can be quickly and easily organised over the Internet”.

Available via, a returns area has been created for retailers to enable their customers to arrange a courier collection on a specific day direct from home, a neighbour or a nominated safe place.

A label pre-populated with all address and contact details is printed from the website, to aid repackaging and labelling of a package.

Meanwhile, online tracking is also available.

Jon Tobbell, commercial director of Hermes in the UK said: “An effective returns solution can enhance customer service, resulting in a positive impact on brand loyalty and ultimately contributing to increased sales.

“A flexible collection from home that can be arranged online removes much of the hassle often associated with returning purchases, whilst streamlining the overall returns process for the retailer.”

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