DHL upgrades tracking with ‘Active Tracing’ system

DHL Freight has improved its tracking capabilities across Europe, giving customers an “upgraded and uniform way to track shipments”. The operator says its new Active Tracing system makes it easier for clients to check the whereabouts of their road freight transports.

Customers can now receive up to 30 status information events from across the entire transportation chain, from pick-up to delivery.

DHL also confirmed that Active Tracing apps for iPhones and Android smartphones have been designed especially for SMEs, enhancing information channels.

Henning Goldmann, chief information officer at DHL Freight, said: “The new application offers our customers enhanced transparency and control over their shipments. This represents a significant benefit mainly for companies who transport time-sensitive, temperature-controlled or premium goods such as in the technology and pharmaceutical sectors.

“With the Active Tracing apps we also respond to an ever increasing need for mobile and flexible services – taking the customer experience with our track and trace service to the next level of convenience and thereby simplifying their lives.”

DHL said its Active Tracing site, which combines all existing European tracing systems into one, is “particularly useful for multinational companies that do business in various European countries”.

Customers can log on to receive constant updates about the departures, current locations, destinations and arrival dates of their shipments. They can look up shipping histories for the last six months and can also create their own personalised reports.

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