Correos reinvents parcel services for internet age

Spain’s Correos has become the latest postal service to “reinvent” its parcel services, particularly with the rising popularity of e-commerce and cross-border shipments in mind. The company, under its new president Angel Agudo San Emeterio, is marketing the breadth of its parcel delivery options for all sectors of society under the banner “Paqueteria 360-grados” (Parcel 360-degrees).

A new business strategy for parcels now focuses on three main areas – e-commerce, express deliveries and international packages.

The company said on Monday that the concept meant tailoring solutions for every possible need – including electronic commerce merchants, small and medium-sized businesses, immigrants and foreign students.

In particular, it said its strategy highlighted that it covers all the logistical needs of e-commerce, along with urgent delivery options and a diverse range of returns systems.

Correos said its express delivery services had become a reference for the industry in Spain, while its express document and package courier subsidiary Chronoexpres added a “comprehensive” range of parcel express delivery, priority and semi-priority options with various types of delivery and “great flexibility” in scheduling.

And, it said its turnkey mail services unit Multichrono would provide special handling and development alongside the delivery of goods.


Correos said of its new business strategy: “The postal company is being presented to society as a provider of integrated communications solutions, with a solution available for every need of the parcel market.

“It’s about a service that carries out 18m shipments a day, employing more than 60,000 professionals to provide a service reaching 19m households and 2m businesses.”

Correos has been holding an open contest for designers to come up with special designs for boxes to be used for its parcel services, with four categories – Parcel 360-degrees, an SME package, an express parcel box and an e-commerce package.

With EUR 2,000 prizes available for the winner of each category, a jury chaired by designer David Delfin is to decide from 529 proposals submitted by 260 designers, Correos said.

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