World’s top mail industry achievers named in Mail Awards shortlist

Organisers of the global mail industry’s annual “Oscars” – the World Mail Awards – have announced this year’s shortlist, highlighting 31 of the world’s most innovative mail projects. The shortlist sees 22 companies named within nine categories charting excellence in corporate social responsibility, customer service, e-commerce, industry growth, innovation, people management, retail, security and technology.

The winners will be revealed at a glittering awards ceremony in Geneva, Switzerland, on the opening night of the World Mail & Express Europe conference on 21 May, where a special Industry Leadership award will also be bestowed.

Triangle Management Services, the independent specialist services provider to the global mail and express industry and publisher of Post&Parcel has been hosting the World Mail Awards for the past 11 years, with the event originally founded from industry discussions about the need to recognise good practice in the industry, and spread awareness of achievements.

“Our finalists have shown initiative, inspiration, talent and hard work”

This year’s awards are being supported by industry sponsors including Capgemini, DHL Global Mail, Deloitte, PostEurop, Intermec and Honeywell.

Neil Jackson, the Triangle chief executive, said: “The awards were create to encourage and publicise best practice in the mail industry worldwide and each year the standard gets higher.

“Our finalists have shown some of the very best examples of initiative, inspiration, talent and hard work currently in operation and we are looking forward to formally recognising their achievements on 21 May 2012.”

The full shortlist for the 2012 World Mail Awards is as follows:

Category sponsors:

Corporate Social Responsibility

  • Geopost/DPD for its Total Zero Principle
  • Swiss Post for Emission Free Mail Delivery
  • Deutsche Post DHL for its Group-wide Corporate Responsibility Strategy: Living Responsibility
Category sponsors:

Customer Service

  • PostNord/PostDenmark for its Reversed Targeting initiative
  • Eesti Post for its Electronic Mail Center
  • DPD UK for its Be Amazing Every Day philosophy
Category sponsors:


  • DPD Polska for its Allegro Group’s Shipping Platform branded
  • Saudi Post for its E-Mall platform
  • Shutl for its Shutl delivery service
Category sponsors:


  • Liban Post for its Alerts & Reminders service
  • Pony Express for its e-Commerce solutions
  • InPost for its EasyPack parcel terminal product
  • Deutsche Post DHL for its Premiumadress service
Category sponsors:


  • CTT Correios de Portugal for its Geographical Information Mail (Geomail) solution
  • Deutsche Post for its Premiumadress service
  • FedEx for its SenseAware information service
  • Korea Post for its Smartphone App

People Management

  • Bpost for its Acknowledging Experience programme
  • Swiss Post for its Post Wide Web: The intranet of Swiss Post
  • DPD Polska for its Project Maturity Way programme
  • Lithuania Post for its Qualified Staff for better Customer Service programme

Retail Project

  • Eesti Post for its Post24 parcel service
  • Korea Post for its Smartpone App
  • Correos y Telégrafos for its App: Virtual Selection of Suitable Parcels
Category sponsors:


  • FedEx for its SenseAware information service
  • RPost for The RPost Cloud: an extra secure electronic delivery solution
  • Polygraph Protect for its Multi-Function Security Label
  • Francotyp-Postalia for its De-Mail platform
Category sponsors:


  • Gemadec for its ePOST Production solution
  • Kyburz DXP for its Electrical three wheeler for last mile delivery
  • Swiss Post for its Distrinova distribution project
Category sponsors:

Industry Leadership

  • The Industry Leadership Award will be announced during the World Mail Awards ceremony on 21 May, 2012, recognising a single inspirational leader within the industry this year.

For more information on the World Mail Awards see the event website – – or contact events manager Natalie Ryan on +44 (0)1628 642910 or email [email protected].

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