City Link Invests £600,000 Upgrading Its Secure Caged Network

Premium express parcel carrier City Link has invested £600,000 in upgrading the cages which lie at the heart of its secure nationwide network.

The cages are seen as a strength of City Link’s network as they ensure that each parcel is handled as seldom as possible, minimising the chances of it being accidentally damaged, mislaid or misdirected.
At the earliest stage of its journey each parcel is sorted by postcode destination into one of City Link’s cages which is then moved around the network, being transferred from trailer to van by forklift trucks.
The system has proved popular with customers who appreciate that it reduces human error as parcels are seamlessly transferred at City Link’s Hubs in their cages to their final destinations.
The 2,600 new cages, which are being rolled out across City Link from April through to the end of July, have additional features that will ease their handling and ensure the health and safety of City Link employees.
Tim Brown, Sales and Marketing Director of City Link, said: “We are justly proud of our caged network that helps to protect consignments, giving our customers peace of mind that their parcels will arrive safely to their own customers’ satisfaction.
“The caged network is especially appropriate for smaller and valuable packages which could otherwise go astray in a less secure network. Our investment in upgrading the cages is proof of City Link’s commitment to its customers.
“We aim to get delivery right first time, every time, and the caged network helps us to do that. It is a vital part of our operation.”
Safety features on the new cages include sophisticated “rise and fall” hinges on the upper cage door which will ensure the door will never swing shut accidentally, but will remain where it is put while employees are loading and unloading cages.
Additional improvements include a more solid bottom floor, complete with drain holes, to prevent debris falling through the cage and space for labels on both the front top door and the rear of each cage to make its final postcode destination highly visible.
Besides the security inherent in its caged network, City Link has invested in new technology including electronic Trailer Trackers that automatically alert City Link’s control room within minutes if a trailer deviates from its set route or makes and unauthorised stop, pinpointing where the trailer is.
All of City Link’s Depots and Hubs are covered by CCTV 24 hours a day and the central control room has a “Big Brother” style ability to issue warnings to suspected intruders through loudspeakers installed at every site which are directly connected to the control room.
The carrier has also introduced VanCams which record activity both inside and outside delivery vans and relay the images back to the central control room where they are recorded. Combined with the drivers’ hand-held GPS system, the VanCam can definitively identify where a van was when a parcel was removed for delivery.
Mr Brown commented: “City Link takes security extremely seriously and the cages form the very foundations upon which our network is based. From the design of our cages through to the efficiency of our tracking systems, we aim to continue to live up to our reputation of being the most secure carrier in the industry and without exception ensure the safe delivery of our customers’ parcels.”

Premium express parcel carrier City Link has invested £600,000 in upgrading the cages which lie at the heart of its secure nationwide network.
The cages are seen as a strength of City Link’s network as they ensure that each parcel is handled as seldom as possible, minimising the chances of it being accidentally damaged, mislaid or misdirected.
At the earliest stage of its journey each parcel is sorted by postcode destination into one of City Link’s cages which is then moved around the network, being transferred from trailer to van by forklift trucks.
The system has proved popular with customers who appreciate that it reduces human error as parcels are seamlessly transferred at City Link’s Hubs in their cages to their final destinations.
The 2,600 new cages, which are being rolled out across City Link from April through to the end of July, have additional features that will ease their handling and ensure the health and safety of City Link employees.
Tim Brown, Sales and Marketing Director of City Link, said: “We are justly proud of our caged network that helps to protect consignments, giving our customers peace of mind that their parcels will arrive safely to their own customers’ satisfaction.
“The caged network is especially appropriate for smaller and valuable packages which could otherwise go astray in a less secure network. Our investment in upgrading the cages is proof of City Link’s commitment to its customers.
“We aim to get delivery right first time, every time, and the caged network helps us to do that. It is a vital part of our operation.”
Safety features on the new cages include sophisticated “rise and fall” hinges on the upper cage door which will ensure the door will never swing shut accidentally, but will remain where it is put while employees are loading and unloading cages.
Additional improvements include a more solid bottom floor, complete with drain holes, to prevent debris falling through the cage and space for labels on both the front top door and the rear of each cage to make its final postcode destination highly visible.
Besides the security inherent in its caged network, City Link has invested in new technology including electronic Trailer Trackers that automatically alert City Link’s control room within minutes if a trailer deviates from its set route or makes and unauthorised stop, pinpointing where the trailer is.
All of City Link’s Depots and Hubs are covered by CCTV 24 hours a day and the central control room has a “Big Brother” style ability to issue warnings to suspected intruders through loudspeakers installed at every site which are directly connected to the control room.
The carrier has also introduced VanCams which record activity both inside and outside delivery vans and relay the images back to the central control room where they are recorded. Combined with the drivers’ hand-held GPS system, the VanCam can definitively identify where a van was when a parcel was removed for delivery.

Mr Brown commented: “City Link takes security extremely seriously and the cages form the very foundations upon which our network is based. From the design of our cages through to the efficiency of our tracking systems, we aim to continue to live up to our reputation of being the most secure carrier in the industry and without exception ensure the safe delivery of our customers’ parcels.”

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