Hermes launches new returns service

Hermes, the consumer delivery specialist, has launched its 3 Click Returns Service that allows customers to manage their returns quicker. This latest innovation from Hermes is in response to increasing demand from consumers for a fast and simple way to return unwanted items, and is also part of the company’s commitment to drive value for its retail customers. Customers log onto www.hermesparcelreturn.co.uk and in 3 clicks will be able to organise returning items. They simply have to enter their email address or parcel barcode(s), select their collection or drop-off preference, and print their label(s). They will also be able to return multiple parcels at once, choosing to send the items via Hermes’ 3-day courier delivery or 2-day myHermes ParcelShop drop-off service, which includes end-to-end web tracking.

In addition, the website is dual-branded, providing retailers with the opportunity for client marketing promotions. The new service went live earlier this month on the same day Hermes reached an impressive milestone – processing its one-billionth parcel since 2007. During that time, Hermes has handled more than 69 million returns, via its courier pick-up service and its network of 4,000 myHermes ParcelShops.