Critiqom hails “hugely important” public sector hybrid mail contract
Scottish firm Critiqom is celebrating being awarded a contract to provide hybrid mail services to the public sector. The company, known as Document Outsourcing Ltd until January this year, was awarded a framework contract as part of a broader series of postal goods services contracts awarded last month.
The framework contract was awarded jointly by two local authority procurement agencies — YPO and ESPO — and central government procurement agency Crown Commercial Service.
The portion of the overall framework agreement won by Critiqom covers the provision of off-site hybrid mail solutions.
It means the Critiqom hybrid mail offering has been pre-assessed for its ability to delivery quality and value, and can therefore be used by potentially any public sector organisation in the UK.
The firm based in Bellshill, outside Glasgow, said it will remove the “inconsistency, expense and inefficiency” of public sector organisations printing ad hoc documents for mailing via desktop printers.
Instead of being printed and mailed through “expensive” desktop computers and printers, items can be electronically mailed to Critiqom’s print production facilities to be processed and dispatched.
“Attractive proposition”
Neil McCallum, the Critiqom managing director, said being appointed a supplier on the government framework was “hugely important” to his company.
“We already process critical communications for a number of local authorities throughout the UK, but the framework agreement puts us in front of many more decision-makers and enables us to deliver value to more departments in more districts,” he said.
“Hybrid mail is an increasingly attractive proposition for many public sector authorities and our expertise in providing communications solutions that hit quality and efficiency targets will appeal to buyers looking to drive value and improve services to citizens.”
As Document Outsourcing Ltd, Critiqom was launched in 2007. The firm has sites in Glasgow, Warrington, Birmingham, Newcastle, Cardiff and London.
