New eBay seller performance standards go live
eBay’s new seller performance standards went live on Saturday (20 February). The company also announced that – for the moment, at least – UK sellers will not be marked down for any late deliveries they may incur when using Royal Mail’s Tracked or Signed For services, as long as they have uploaded the tracking number to My eBay. In a statement posted in the General Announcements section of its UK website on Friday (19 February), eBay gave an update about the introduction of the new standards and then added: “At the same time, we’ll use tracking information or feedback from buyers to measure how quickly sellers dispatch items with the introduction of a Late delivery rate.
“We’re aware that currently we may not have complete tracking information for some Royal Mail Tracked/ Royal Mail Signed For services, even when sellers upload tracking numbers to My eBay.
“We’re currently working in partnership with Royal Mail to find a solution.
“In the meantime, we’ll automatically remove any late deliveries you might incur when using Royal Mail Tracked / Royal Mail Signed For services, as long as you’ve uploaded the tracking number to My eBay.
“You’ll be protected starting with your 20 February evaluation, taking into account all transactions within your current look-back period.
“We’ll continue protecting you until 20 May by removing late deliveries one week before each evaluation.
“Starting May 1, 2016, listings from Top Rated Sellers must offer 30-day returns to qualify for the eBay Premium Service discount and badge. The additional requirements to receive eBay Premium Service benefits remain unchanged.”