Argos apologises for late deliveries
While online spending by UK consumers hit a new record high over the Black Friday Weekend and the delivery process appears to have been much smoother than last year, some retailers were still caught out and have had to apologise for late-deliveries. One of highest-profile apologisers was Argos – which was unfortunate given that the retailer had launched its new Fast Track same-day delivery service with considerable fanfare in October.
The company had tried to level out the Black Friday peak by offering free same-day delivery on online orders placed from 6 November to 24 November as “an added bonus to customers wanting to beat the Black Friday rush” – but still got hit by the weekend surge.
Argos posted the an apologetic notice on its Facebook page at around 10:30 p.m. on Tuesday (1 December).
“We’re really sorry for the delays in getting through to customer services,” the retailer said. “Our Black Friday event and new Fast Track delivery service have been hugely popular and are keeping the team really busy; we have added extra staff and they are working through calls and emails as fast as possible. Thanks for your patience.”
The retailer’s apology garnered 90 “likes”, but its Facebook page also had hundreds of complaints from irate customers. However, the Argos social media team was responding to all the queries and, where possible, looking to resolve the issues.